Privacy notice

1. Controller

verkaufeimmobilie.de E-mail: info@verkaufeimmobilie.de

In the following, the controller is referred to as “we” or “us”.

2. General information about data processing

Protecting your personal data is important to us. We process personal data exclusively in accordance with the applicable data protection laws, in particular the General Data Protection Regulation (GDPR) and the applicable national data protection provisions.

Personal data is information that can identify you directly or indirectly.

We process personal data in particular when you:

• visit our website,
• complete our enquiry form,
• request a property valuation or submit a sales enquiry,
• verify your e-mail address,
• contact us by telephone,
• contact us through WhatsApp or another offered communication channel,
• provide information about your property,
• ask us to forward an enquiry to a suitable real-estate agent,
• publish a property listing on our portal.

3. Visiting our website

When you access our website, technically necessary information may be processed. This may include in particular:

• IP address,
• date and time of access,
• pages accessed,
• device used,
• operating system,
• browser type and browser version,
• referrer URL,
• technical log data.

Processing serves in particular to provide the website technically, maintain its security and stability, and detect and prevent misuse.

The legal basis is generally Article 6(1)(f) GDPR.

4. Enquiry form and property enquiry

If you submit a property enquiry through our website, we process the data you enter.

This may include in particular:

• first name and surname,
• e-mail address,
• telephone number,
• preferred contact time,
• address or location of the property,
• postcode and city,
• street and house number,
• property type,
• living area,
• usable area,
• plot area,
• number of rooms,
• year built,
• condition,
• features and amenities,
• price expectation,
• desired selling price,
• desired sales timeframe,
• information about the plot,
• information about residential units,
• other information supplied voluntarily.

The mandatory fields in the relevant form indicate which information is required.

5. Purpose of processing

Data is processed in particular for:

1. handling your enquiry,
2. contacting you,
3. clarifying follow-up questions,
4. qualifying the enquiry by telephone,
5. checking your information,
6. identifying a suitable real-estate agent,
7. forwarding your enquiry to a suitable partner agent,
8. preparing contact between you and the partner agent,
9. documenting the enquiry and referral process,
10. preventing misuse and spam,
11. technically and organisationally administering our services,
12. complying with legal obligations.

6. E-mail verification

After submitting an enquiry, you may receive an e-mail asking you to verify the e-mail address you provided.

Verification serves in particular to confirm that the e-mail address is correct and to prevent fraudulent enquiries.

7. Telephone contact and qualification

After receiving your enquiry, we may contact you by telephone.

The call may serve in particular to:

• confirm your enquiry,
• clarify follow-up questions,
• verify property information,
• understand your intention to sell,
• establish your desired sales timeframe,
• qualify the enquiry,
• identify a suitable real-estate agent.

8. Disclosure to partner agents

An essential part of our service is referring property enquiries to suitable real-estate agents.

Where the data protection requirements for doing so are met, we may transmit the data you provide to a suitable partner agent.

This may include in particular:

• name,
• telephone number,
• e-mail address,
• property location,
• property type,
• relevant property details,
• sales timeframe,
• price expectation,
• other information required to handle the enquiry.

Disclosure is made to handle your specific property enquiry and enable contact or advice.

9. Selection of the partner agent

The following criteria may be considered when selecting a suitable partner agent:

• property location,
• property type,
• regional service area,
• specialisation,
• experience,
• availability,
• other criteria relevant to the specific enquiry.

10. Legal bases

Processing may be based in particular on the following legal bases:

• Article 6(1)(a) GDPR – consent,
• Article 6(1)(b) GDPR – contract or pre-contractual measures,
• Article 6(1)(c) GDPR – legal obligation,
• Article 6(1)(f) GDPR – legitimate interests.

11. Consent and withdrawal

Where processing is based on your consent, you may withdraw that consent at any time with effect for the future.

The lawfulness of processing carried out before withdrawal remains unaffected.

12. Voluntary information

Providing personal data is generally voluntary.

Certain information may nevertheless be required to handle your enquiry and identify a suitable partner agent.

13. Telephone contact

If you provide your telephone number, we may use it in connection with your specific enquiry.

This may in particular include confirming, clarifying, qualifying and handling your enquiry.

14. WhatsApp

If WhatsApp is offered as a communication channel and you choose to use it voluntarily, personal data may be processed as part of that communication.

The privacy provisions of the relevant provider also apply to processing by WhatsApp.

15. Our internal CRM system

We use our own internal CRM system, or a CRM solution administered by us, to handle and manage property enquiries.

The following information may be processed there in particular:

• contact details,
• property information,
• time of enquiry,
• enquiry status,
• qualification information,
• call notes,
• information about the sales timeframe,
• information about assigning a partner agent,
• information about further handling of the enquiry.

Access to the CRM system is restricted through appropriate permissions to persons who need the data for their respective duties.

16. Internal lead management

Your enquiry may be managed in our internal system as a lead or property enquiry.

Processing statuses such as “new”, “in progress”, “qualified”, “agent assigned” or “closed” may be used.

This internal management is used exclusively to organise and handle your specific enquiry.

17. Data hosting and server location

Where configured accordingly, data used to operate our website and internal systems is processed and stored on servers or in data centres in Germany.

We take appropriate technical and organisational measures to protect stored data.

Where individual technical services used by us process data outside Germany or outside the European Union or European Economic Area, the statutory requirements for international data transfers under Articles 44 et seq. GDPR apply.

18. Website hosting

Hosting and infrastructure providers may be used to operate the website.

They may process technical access data required to provide the website and maintain its security and stability.

Where required, data processing agreements are concluded in accordance with Article 28 GDPR.

19. Google Maps and address search

Google Maps, or a corresponding function supporting address entry, may be used on our website.

This can help you enter or select the street, house number, postcode and city of your property.

When corresponding Google services are used, personal data may be transmitted to and processed by Google.

Where consent is required for a specific use, the service is activated only after that consent has been given.

20. Google services and third parties

Where Google services or other third parties are used on our website, personal data may be processed.

Depending on the technical implementation, these may include in particular:

• Google Maps,
• Google Analytics,
• Google Ads,
• Google Tag Manager,
• reCAPTCHA,
• security and technical services.

The services actually used depend on the website’s current technical configuration.

21. Cookies

Our website may use cookies and comparable technologies.

Technically necessary cookies may be required to operate the website.

Non-essential cookies, in particular analytics, marketing or tracking technologies, are used only after the required consent has been given where this is required by law.

22. Consent management

Where consent is required for certain cookies or services, that consent may be obtained and managed through a consent-management system.

Information about your consent choice may be stored so that we can demonstrate whether and when consent was given or withdrawn.

23. Analytics and marketing

Where we use analytics or marketing services, they are used in accordance with the applicable data protection requirements.

Non-essential analytics or marketing technologies are activated only after consent has been given where this is required by law.

24. Disclosure to technical service providers

External service providers may be used to provide our services, in particular:

• hosting providers,
• IT service providers,
• CRM and software providers,
• e-mail service providers,
• telephony and VoIP providers,
• security providers,
• form providers,
• technical infrastructure providers,
• analytics and marketing providers.

Service providers generally receive only the data required to perform their respective services.

Where required, we conclude agreements in accordance with Article 28 GDPR.

25. Processing on our behalf

Where external service providers process personal data on our behalf, this is carried out, where required, on the basis of a data processing agreement under Article 28 GDPR.

We require appropriate technical and organisational measures to protect the data.

26. Transfers to third countries

Where personal data is processed outside the European Union or European Economic Area, this takes place only in accordance with the statutory requirements of Articles 44 et seq. GDPR.

This may include relying on adequacy decisions or appropriate safeguards such as standard contractual clauses.

27. Data security

We use appropriate technical and organisational measures to protect personal data against loss, manipulation, unauthorised access, unauthorised disclosure and other unlawful processing.

These measures may include in particular:

• encrypted data transmission,
• access restrictions,
• user and permission concepts,
• secure authentication,
• technical security measures,
• regular system updates,
• organisational access controls,
• backups and recovery procedures.

Complete security of data transmission over the internet cannot, however, be guaranteed.

28. Access to customer data

Access to personal data is restricted according to the need-to-know principle.

Employees and other authorised persons receive access only to the data they need for their respective duties.

29. Retention

We retain personal data only for as long as required for the relevant purpose or while statutory retention obligations apply.

The specific retention period may depend in particular on:

• whether the enquiry is still being handled,
• whether a business relationship has arisen,
• whether statutory retention obligations apply,
• whether claims exist or must remain enforceable,
• whether further processing is legally permissible.

When the relevant purpose no longer applies or statutory retention periods have expired, the data is deleted or, where permissible, anonymised.

30. No blanket three-year retention

We do not retain personal data as a blanket rule for a period of three years.

The retention period depends on the relevant processing purpose and legal requirements.

31. Deletion and anonymisation

Where personal data is no longer required for the relevant purpose and no statutory retention duties or other legal grounds require further storage, it is deleted.

Where complete deletion is not required or is not possible, data may be anonymised under certain conditions.

32. Processing property documents

Where documents can be submitted, these may include for example:

• energy performance certificates,
• land-register documents,
• floor plans,
• cadastral maps,
• living-area calculations,
• photographs,
• other property-related documents.

Processing is carried out to handle the specific enquiry and prepare or provide the requested advice or property referral.

Documents are disclosed only where required for the relevant purpose and legally permissible under data protection law.

33. Data about co-owners and other persons

If you provide personal data about other persons, such as co-owners, you must ensure that you are authorised to do so.

We process this data only in accordance with applicable data protection law and to the extent required to handle the enquiry.

34. Contact by the partner agent

After your enquiry has been successfully referred, the selected partner agent may contact you through the contact details you provided.

Further advice, valuation, marketing or brokerage generally takes place between you and the relevant partner agent.

The partner agent may be an independent controller within the meaning of the GDPR for its own processing activities.

35. No guarantee of a particular agent outcome

Referring an enquiry to a partner agent does not mean that a particular agency agreement, sale, valuation or selling price will result.

Any further cooperation is agreed between the user and the relevant partner agent.

36. Purpose limitation

Personal data is generally processed only for the purposes for which it was collected, or for other purposes where permitted by law.

37. Data minimisation

We seek to collect and process only the personal data that is actually required for the relevant purposes.

38. Accuracy of information

Users are asked to ensure that the information they provide is accurate and up to date.

If information changes or is incorrect, you may request its rectification.

39. No solely automated decision-making

Solely automated decision-making, including profiling within the meaning of Article 22 GDPR, generally does not take place when handling your property enquiry.

A suitable partner agent may be selected using the information you provide and organisational criteria.

40. Your rights

Subject to the statutory requirements, you have in particular the following rights:

• right of access,
• right to rectification,
• right to erasure,
• right to restriction of processing,
• right to data portability,
• right to object,
• right to withdraw consent.

41. Withdrawal of consent

Where processing is based on your consent, you may withdraw it at any time with effect for the future.

Withdrawal does not affect the lawfulness of processing carried out before the time of withdrawal.

42. Objection to certain processing

Where the statutory requirements are met, you may object to the processing of your personal data.

The right to object applies in particular to processing based on Article 6(1)(f) GDPR.

43. Right to lodge a complaint

You have the right to lodge a complaint with a competent data protection supervisory authority about the processing of your personal data.

44. Privacy Centre

A Privacy Centre may be provided for certain requests.

Where offered, users may use a corresponding reference or private token to retrieve information about their enquiry or exercise data protection rights there.

45. Privacy requests

If you have questions about the processing of personal data or wish to exercise your rights, you can contact us at:

verkaufeimmobilie.de E-mail: info@verkaufeimmobilie.de

46. Updates and changes

We reserve the right to amend this Privacy Policy where required due to legal, technical or organisational changes.

The current version published on our website applies.

47. Property listings on verkaufeimmobilie.de

Users can create and publish property listings on verkaufeimmobilie.de.

These may include in particular the following property types:

• houses,
• apartments,
• plots,
• commercial properties.

The data provided for this purpose is processed to create, manage and publish the relevant property listing.

48. Information in a property listing

When a property listing is created, the following information may be processed among other things:

• property type,
• location,
• living and usable area,
• plot area,
• number of rooms,
• year built,
• condition,
• features and amenities,
• purchase price or price expectation,
• property description,
• sale or rental information,
• lister’s contact details,
• other information provided voluntarily.

The information required depends on the type of listing and the portal functions concerned.

49. Publication of property listings

Information approved for publication by the user may be displayed publicly on verkaufeimmobilie.de.

This may apply in particular to property information, images, descriptions, price information and location information.

Personal contact details are published only where intended or expressly approved by the user, or where required for the relevant function and legally permissible.

50. Images and documents in property listings

Users can upload images, floor plans, energy performance certificates and other property-related documents as part of a property listing.

The submitted content is processed, stored and, where the user has approved it for publication, displayed in the relevant property listing.

The user is responsible for ensuring that they are authorised to use and publish the uploaded content and that no third-party rights are infringed.

51. Managing and changing listings

Where the relevant function is offered, users can manage, change, deactivate or delete their property listings.

When changes are made, the updated information may be processed and stored.

Information already published may remain in backup systems or logs for a limited period due to technical or legal requirements.

52. Contacting listers

Where the relevant function is offered for published property listings, interested parties can contact the lister.

The contact details and messages submitted by the interested party may be processed to handle the contact request.

Further communication between the interested party and the lister generally takes place between the respective users.

53. Property listings from private users and commercial providers

The portal may allow both private users and commercial providers to publish property listings.

Different information and functions may be required depending on the type of user and offer concerned.

54. Retention of listing data

Property-listing data may be stored while the listing is actively published and for an appropriate period after deactivation or deletion where required for technical provision, security, evidence, legal obligations or handling enquiries.

Data is retained beyond this only where a corresponding legal basis applies.

55. Misuse and review of listings

To protect the portal, its users and other persons, property listings may be reviewed through technical and organisational measures for evident misuse, spam, unlawful content or other breaches of the terms of use.

Where there are specific indications of a breach, necessary measures may be taken, in particular temporarily disabling or removing a listing.

56. Purpose of processing for property listings

Data relating to property listings is processed in particular for:

• creating listings,
• publishing property offers,
• managing listings,
• enabling contact between interested parties and providers,
• technically providing the portal,
• improving security,
• preventing misuse,
• handling support requests,
• complying with legal obligations.

57. Responsibility for listing content

The relevant user is generally responsible for the accuracy and lawfulness of content they submit.

We do not warrant that all property information supplied by users is complete, current or error-free.

Statutory duties to review or remove unlawful content remain unaffected.